Search Results Category: FAQ

How simple is it to use WIMP?

by WIMPmaster
Published on: December 19, 2010
Categories: Why WIMP?
Comments: No Comments

WIMP software was designed with the end-user in mind. With the expectation of having your customers put their own information in when placing an order, we had to design something simple, yet bullet proof. This is one of the reasons we spent so much time and energy into our Job Input page (from knowing previous callers, references and commonly used addresses, to looking up the street address and assisting on spelling, to even know your weight and time limitations).

Ask your Sales Representative for a demo.

How do I navigate around WIMP?

by WIMPmaster
Published on: December 19, 2010
Categories: Why WIMP?
Comments: No Comments

WIMP software is user-friendly. It has numerous useful features, which will become more familiar with use. Among them are:

On pages that exceed the maximum row count, the bottom of the page will give the option of ‘Next’. Using the access key for ‘Next’, you can use the jump-menu and select your desired page.

Like most web-based applications, WIMP software is heavily mouse driven. We fully use the advantage of access keys (see Wikipedia page), while utilizing the tab key (forward) and shift-tab keys (to go backward).

Should a customer call while you are otherwise busy, and you don’t want to lose your place, click on the WIMP icon in the upper right hand corner and a new tab will open. When finished, simply switch back to your old tab and continue work as usual.

The Go line. This is an immediate search option to find information. It is located below your task bar (see the “Go” button). For example, the first 3 letters of a customer’s information can be entered (e.g. ‘ABC’). Should you need more information, Tab Index to the next area to enter more data. Click the mouse and do anything to change focus and WIMP software will search matches for ‘ABC’ with a Customer Action Menu. This works for Reference, Driver and Job Number. If the exact Job Number is entered, you are directed to that Job.

How do I charge a higher rate on Holidays?

by WIMPmaster
Published on: November 23, 2010
Categories: Support
Tags:No Tags
Comments: No Comments

First, the system needs to recognize that the Pickup Date is a Holiday. From the pull-down menu, select Operation->Holiday, choose the date that the Holiday occurs on, then add your Description and click Insert.

Next, you will need to add the rate increase for Holidays. From the pull-down menu, select Operation->Multiplier, input the Pricing Level of the Customers this will apply to. Next select One Customer or All. Days will be selected on the update page, select Job Type or All, select Job Level or All, Starting and Ending times and finally, input your rate (1.00 = 100%), after you click Insert, you will be sent to the update page. Now you can select Holiday and your new rate for Holidays is complete.

See video demo here

How do I increase a Customer’s Credit Limit?

by WIMPmaster
Published on: November 23, 2010
Categories: Support
Tags:No Tags
Comments: No Comments

You’ll need to have permission to edit in Customer Update. To edit a Customer’s record, either call up the Customer in the ‘Customer Action Menu’ in the Operation module or from ‘Customer Maintenance’ in the Receivable module. Click on the ‘Financial’ leaf and change Credit Limit.

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