Address Verification Technology: Why It’s Crucial To A Courier Business
You probably know the scenario: one of your drivers can’t find the address for a customer’s parcel and has to bring the package back. Or worse, he delivers it to the wrong address.
Who’s error was it? And, who loses money for the failed delivery?
It’s an all too common problem happening today, typically due to human error on one or both sides of the taken order. A misspelled street name, a missing numeral, messy handwriting, etc.
Address Verification virtually eliminates these issues by using a database of addresses across the US, verifying if in fact the address exists. It detects any errors and corrects it before the package goes out for delivery. A good software program will also be thorough enough to ask whether you meant North or South on Main Street, then pinpoint that exact location to determine if it exists or not. It can also help in the auto-completion of any incorrect or incomplete addresses. This also saves your company time in not having to manually look up the best suited or possible other address. A thorough software program should also have an auto-correct feature that automatically attaches a zip + four digits, for building-to-building accuracy.
And even better: when used with an online address book, your customers can rest assured that addresses are correct before storing them in their address books. This means that once they’ve verified an address once, they can use it for any future deliveries while being confident of not making a delivery mistake.
Imagine you and your customers having peace of mind knowing no time or money has been wasted. This in turn will serve to boost your company’s all-important reputation, while cementing that relationship with that customer for repeat business.
This small but very valuable feature is a must-have in today’s competitive courier business. So when you shop for new courier dispatch software, be sure look for software that provides Address Verification.
“Where Is My Package?” ™ is pleased to provide their clients with Address Verification across the USA and coming soon to Canada.
By: Julie Wagner, Systems Analyst, SCS Inc.
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