Yes. This is one of the crown jewels of the power of WIMP software. It can allow your customers to track their packages/documents on their own, in real-time, without phoning your company to ask the infamous question, “Where Is My Package? ™”. Furthermore, they would have limited information access, an access information level determined by your company.
Additionally, depending on the access level of your employee’s job status, you can provide a Status Update to the customer via email, print or fax.
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